Frequently asked questions
How the service works, what it costs, and how your files are handled.
Do I need to be technical to describe my project?
No. Describe the task the way you would to a colleague - what you do today, what you start from, and what you want at the end. The project assistant asks follow-up questions and turns your answers into a structured brief.
You can review and edit every part of that brief before you submit it.
Is the work done by AI?
No. The AI assistant only helps you describe and organise your requirements. Every solution is built, tested, and delivered by a human specialist.
If the AI assistant is unavailable, the page switches to short guided questions and tells you so.
How is the price decided?
A specialist reviews your requirements and sample files, then sends a fixed quotation that states what is included. The price depends on the scope, the complexity of your data, and how much automation is involved.
Nothing is charged until you accept a quotation. Any estimate the assistant mentions is preliminary and replaced by the specialist's quote.
What files can I share, and are they kept private?
You can attach Excel (.xlsx, .xlsm, .xls), CSV, PowerPoint, Word, PDF, and image files up to 10 MB each. Files are stored privately on our server and are accessible only to the 365 Metrix team.
Uploaded files are never sent to the AI assistant and are never opened or run on our server. If your data is sensitive, share a small sample with the confidential values replaced.
Which software do you work with?
Our core work is in Microsoft Excel (including VBA and Power Query), PowerPoint, and Power BI. Tell us your exact version and platform - Microsoft 365, an older Excel, or Excel for Mac - because it affects what can be built.
If you use other tools, mention them in your request and we will confirm whether we can help before quoting.
What happens after I submit a request?
You receive a reference number and a private link where you can follow the status. A specialist reviews the request and replies by email with clarifying questions or a quotation.
Once you accept a quotation, we build the solution, test it against the acceptance criteria you approved, and deliver it with instructions.
Can you work under an NDA?
Tell us in your request if you need a non-disclosure agreement. You do not need to upload any files until you are comfortable doing so - you can describe the project first.
Do you fix or update spreadsheets someone else built?
Yes - troubleshooting, optimising, and maintaining existing workbooks and macros is part of what we do. Attach the file (or a copy with sensitive data removed) and describe what is going wrong.
Still have a question?
Ask it in the project assistant - a specialist reads every request. Or email us and we will reply.